Dispatch Coordinator

Part-time, volunteer position.

Here2Help seeks a reliable Dispatch Coordinator to organize grocery deliveries, made by volunteer drivers, to households who request them.

This is a part-time volunteer position, with a typical weekly time commitment of 5 to 8 hours, spread over two to three consecutive days.

SSL hours may be awarded.

Spanish-language skills are ideal.

Dispatcher Duties and Responsibilities

Dispatch Coordinators are responsible for monitoring requests for food (which may be in either  English or Spanish) and ensuring timely deliveries.  This involves scheduling volunteer drivers, checking on inventory and making bag prep assignments for up to eight food-donation sites, and creating delivery assignments for the drivers.  

The information you share must be clear and coherent to ensure that both volunteer drivers and donation site hosts understand all instructions.


The abilities to multi-task and problem-solve are essential, and you must be able to take appropriate action with little supervision.

  • Monitor the requests for food (in both Spanish and English), and organize deliveries in a timely manner.

  • Communicate clearly with volunteer drivers and donation site hosts.  Provide volunteer drivers with vital information about orders, delivery routes, and delivery instructions. Provide donation sites with information about volunteer drivers coming to their site and bag recipient information

  • Address any problems by formulating solutions and communicating with the necessary parties


Dispatcher Requirements and Qualifications

  • Passionate about helping address local food insecurity

  • Experience with Excel and/or Google Spreadsheets

  • Outstanding organizational skills

  • Ability to multi-task

  • Able to work under pressure and time constraints

  • Excellent communication skills

  • Easily accessible by email/phone 

  • Spanish-language skills are a plus


To Apply 

Email a cover letter and resume to here2helpmc@gmail.com.

Copyright 2020 Here2Help

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